Privacy Policy

This Privacy Policy explains how Dundalk Decking Co (“we”, “us”, “our”) collects and uses your personal data when you contact us or use our website at dundalkdecking.ie. We are committed to handling your information honestly and in line with the General Data Protection Regulation (GDPR) and Irish data protection law.

Who we are

Dundalk Decking Co is a decking contractor based in Dundalk, Co. Louth, Ireland, serving County Louth. We are the data controller responsible for your personal data.

If you have any questions about this policy or your data, contact us at studio@dundalkdecking.ie.

What data we collect

When you get in touch through our enquiry or quote form, by email, by phone or by WhatsApp, we may collect:

• Your name
• Your phone number
• Your email address
• The details of your enquiry or project, including any description or address you choose to share

When you visit our website, our hosting provider automatically records standard technical information in server logs, such as your IP address, browser type and the pages you view. This is normal for any website and helps keep the site secure and working properly.

Why we use your data and our lawful basis

We use your personal data to:

• Respond to your enquiry and arrange a site visit or quote (lawful basis: steps taken at your request prior to entering a contract, and our legitimate interest in responding to potential customers)
• Carry out and manage decking work you ask us to do (lawful basis: performance of a contract)
• Keep records of work, quotes and correspondence (lawful basis: legitimate interest and, where relevant, legal obligation)
• Keep our website secure (lawful basis: legitimate interest)

We do not use your data for automated decision-making or profiling, and we do not sell your data to anyone.

How long we keep your data

We keep enquiry details only for as long as needed to deal with your request and for a reasonable period afterwards in case you come back to us. Where we carry out work for you, we keep records for as long as required to meet our legal, tax and insurance obligations. We then delete or securely destroy the data.

Who we share your data with

We do not sell your data. We share it only where needed to run our business and provide our service:

• Netlify hosts this website and processes website data and any form submissions on our behalf. Netlify is a service provider acting as our data processor.
• Google Analytics is used, only with your consent, to measure how the site is used. Google processes this usage data on our behalf and may receive technical information such as your IP address. Analytics is not loaded unless you accept it on our cookie banner. This is governed by Google’s own privacy policy.
• Google Maps is embedded on some pages to show our service area, and only loads with your consent. When a map loads, Google may receive technical information such as your IP address. This is governed by Google’s own privacy policy.
• WhatsApp (Meta) is used as a contact channel. If you message us on WhatsApp, your message is handled under WhatsApp’s own terms and privacy policy.

We may also disclose data if required to do so by law.

Where your data is processed

Some of our service providers, including Netlify and Google, may process data outside the European Economic Area. Where this happens, they rely on safeguards such as Standard Contractual Clauses to protect your data in line with GDPR.

Your rights

Under GDPR you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data, where there is no overriding reason to keep it
• Object to or restrict how we use your data
• Receive a copy of your data in a portable format, where applicable
• Withdraw consent at any time, where we rely on consent

To exercise any of these rights, email us at studio@dundalkdecking.ie. We will respond within one month.

Complaints

If you are not happy with how we handle your data, you can contact us first so we can put it right. You also have the right to lodge a complaint with the Irish Data Protection Commission (DPC) at dataprotection.ie.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.